Last Updated: 11/22/2025

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At Lonestar Detailz, we aim to deliver high-quality mobile detailing services. This Refund & Cancellation Policy ensures transparency and fairness for both our customers and staff.

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1. Cancellations

• Cancellations within 24 hours of the appointment may be subject to a cancellation fee.

• Same-day cancellations or no-shows may be charged up to the full service amount.

• Weather-related cancellations are exempt from fees and will be rescheduled.

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2. Refunds

Because detailing services are labor-based and customized, refunds are generally not offered after services have been completed. However, we offer solutions including:

• Re-doing parts of the service

• Discount toward a future appointment

• Fixing missed areas within 24 hours

We stand behind our work; please reach out quickly so we can address any concerns.

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3. Deposits

If deposits are required for certain services or bookings:

• Deposits are refundable only if the appointment is canceled more than 24 hours in advance.

• Late cancellations or no-shows will forfeit the deposit.

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4. Service Issues

If you notice any problems after your detailing service, notify us within 24 hours, and we will work with you to resolve the issue. Issues reported after 24 hours may not qualify for adjustments due to environmental exposure.

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5. Incorrect Pricing

If a displayed price is incorrect due to typographical or system errors, we reserve the right to correct the price and notify the customer before service begins.

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6. Contact

For cancellations, refund questions, or service concerns:
Email: lonestardetailz@yahoo.com
Phone: (817) 909-7623